Help · Venue owners & artists

Claim your page

One account works on www.mygigguide.co.za and the My Gig Guide app.

Venue owners

Your venue may already be listed. Claiming links that listing to your account so it shows as official and you can manage it.

Before you start

  1. Find your venue on the site (search or browse venues).
  2. Note the contact email on the listing.
  3. Use a free account with that same email — or use the manual route below.

Option A — email matches (fastest)

On the website

  1. Open your venue’s page.
  2. If it says Unclaimed, use the amber “Claim this page” banner.
  3. Create account or log in with the same email as the listing.
  4. Verify your email (check your inbox).
  5. After verification, the page links to you automatically.

In the app

  1. Sign in with the same email as the venue listing.
  2. If we find a match, tap Claim now on the banner.
  3. Approved pages appear under Me → Pages.

Option B — email does not match

Use this if the listing has an old or wrong email.

  1. Sign in to the app.
  2. Open your venue’s page.
  3. Tap Request to manage this page.
  4. Add a short note (optional) — e.g. “I’m the manager; contact email is outdated.”
  5. Our team reviews it. You’ll see pending review until approved.

Artists

Your band or stage name may already have a profile. Claiming links it to your account so fans see an official page.

Option A — email matches (fastest)

On the website

  1. Open your artist page.
  2. Use the amber “Claim this page” banner if the page is Unclaimed.
  3. Register or log in with the same email as the artist listing.
  4. Verify your email.

In the app

  1. Sign in with the same email as the artist listing.
  2. Tap Claim now on the banner if it appears.
  3. Check Me → Pages.

Option B — email does not match

  1. Sign in, open your artist page in the app.
  2. Tap Request to manage this page.
  3. Explain briefly why you should manage it (optional).
  4. Wait for admin approval.

Quick comparison

Venue Artist
Automatic claim Account email = listing contact email
Easy route Website banner or app Claim now
Wrong email? App → Request to manage this page
Your pages Me → Pages (app) or dashboard (web)

Troubleshooting

No claim banner
Page may already be official, or there is no contact email — use Request to manage or contact us.
“No listings match your email”
Your sign-in email ≠ listing contact email — use manual request or ask us to update the listing email.
Claim stuck on pending
Verify email on the website, or wait for manual review.
Already have another artist page
Only one artist page per account on the automatic path — contact us if you manage multiple acts.

← Back to home